Old - User Research
Led the user research of products early in the product development and pre-launch.
Identified design opportunities and pain points of the customers.
Company : Verizon Wireless​
Role : User Researcher Manager
Research Methods:
Survey
Quantitative and qualitative feedback is collected via surveys
User Interview
Tasks are given as part of the user interview.
Focus Group
Used to get quick feedback and measure customer reaction.
Competitor Review
Potential threats and gaps are identified.
Post Product Launch - User Research :
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Research on publicly available customer feedback
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Customer Survey
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Role :
User Researcher Manager
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Products:
Verizon Visa Card
Scope:
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New Verizon Visa card app
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Applying for the Verizon Visa card
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Unboxing and activating the credit card
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Rewards/points
Ring Alarm Security Kit With Verizon LTE
Scope:
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Ordering Ring alarm security kit with Verizon LTE
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Unboxing
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Activation
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Setup using Ring app.
Verizon Cloud
Scope :
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Verizon Cloud desktop app
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File sync
Verizon Stream TV
Scope:
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New user interface
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Unboxing
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Stream TV device
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Integration with Verizon